The Hardee’s biscuit slides toward the heat lamp and the uniforms are waiting.“That one’s mine,” says Brandi Garner, snagging the cinnamon biscuit. A digital clock overhead is tracking each customer’s wait time in the drive-through and transmitting the results back to corporate. Brandi folds the bag so the heat won’t escape, then leans out into the 8-degree wind chill with snow spitting sideways on her face and farmland all around. At home later she’ll have a few nice sips of Equate Stomach Relief, but now she’s counting four sets of headlights and two employees who called in sick.Read full article >>

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